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Our doctors answer phones virtually 24 hours a day. If the doctor is not able to immediately answer the phone, you may leave a message with your name and phone number and he will return the call as soon as possible (generally within 30 minutes). Unless there is an emergency, messages will be answered in the order they were recieved.
If you need to get in touch with your doctor immediately, even in the evening or on the weekend, you can just pick up the phone.
If a phone consult is all thats needed, your doctor can order labs or call in prescriptions for you immediately and if an in-person evaluation is necessary, an office visit or house call can generally be arranged for the same day.
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Examples of Conditions Treatable by Phone and Email Alone |
Upper respiratory infections and associated conditions (sinusitis, bronchitis, sore throat, etc.)
Mild allergies
Mild asthma
Low back pain
Information and prescriptions for travel
Lower urinary tract infections
Questions about medications
Follow-up for uncomplicated chronic, stable problems (hypertension, high cholesterol, e.g.)
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Mild-moderate depression or anxiety
Counseling services (e.g., for domestic violence, assault, post-traumatic stress)
Prescription for morning-after pill
Wellness forms if physical done with a year
Headaches
Dizziness
Poison ivy
Many aches and pain
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Acne follow-up
Referrals to specialists and specialized testing
Medical advice/second opinions
Smoking cessation
Weight loss
Nutrition advice and special diets.
Most prescription refills (including for patients under insurance programs)
Most forms of follow up care |
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Follow-up Treatable By Phone/Email (w/ Home-Monitoring) |
Management of hypertension
Management of diabetes
Management of high cholesterol
Depression |
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Treatable by Phone/Email Plus Simple Office Lab Services |
Strep screening
Diabetes screening
Pregnancy testing
Mononucleosis screening
Urinary tract infection (urinalysis)
Anemia screening
Vaccines |
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Treatable By Phone/Email Plus Office Visit To Physician |
School/sports physicals
Wellness care/ physical exams
Wound care- incision and drainage
Wart removal
Problems requiring multiple lab tests/x-rays
Acute illness with fever
Strep throat screening
Skin rashes or lesions
Suture repair
Mole biopsies
Removal of suspicious lesions
Birth control
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Prescriptions for any controlled substance
Ear wax removal
Conjunctivitis, corneal abrasions
Fitting IUDs
Pap smears
Routine newborn and pediatric check-ups
Sprains, strains and simple fractures
Many problems not responding to regular phone visits in appropriate time. |
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In general, e-mails are the most cost effective way to get in touch with your doctor about non-urgent matters. For confidential issues, members can leave us a secure message through this site (NOTE: Temporarily disabled for server repairs, please use: drdappen@doctokr.com)
E-mail messages should give a concise history of the problem and list the concerns that you want addressed. For example, a message requesting that a prescription be refilled should briefly describe problem and the ongoing progress you've made with this medicine. The doctor will review your email and generally will email you to dispense advice or to confirm any requested labs or prescriptions. If your doctor feels that he needs more information or that a brief conversation would be more cost-effective, he will call you at your preferred number unless you request that he reply only by email.
E-mails sent in the evening after regular hours may not be answered until the next day, and you should be aware that incoming phone calls usually take priority over e-mail messages.
Click here for more information about email charges. |
Office Visits (and House calls):
If you would like to be seen in person or your problem cannot be handled remotely, we can generally schedule office visits or house calls for the same day. We have extensive hours, and we can generally accommodate even unusual appointment times.
Office visits and house calls are more expensive than other consultation methods (emails, phone calls), so it is frequently more cost effective if you discuss your symptoms or concerns with the doctor via phone before an office visit.
Click here for more information about charges for office visits and house calls. |
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All other standard non-emergency medical services can be handled in our office. For a list of services we do not offer, click here. |
Via Phone Calls
Via Email
Office Visit/Housecall
What can be treated Remotely?
